Privacy policy

PRIVACY POLICY

Last Updated: July 24, 2026

This Privacy Policy describes how Instadrafts, operating under the brand name InstaART (“InstaART”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, purchase our products, upload photographs or artwork, communicate with us, or otherwise use our services.

Our online store is powered by Shopify.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. BUSINESS DETAILS

Business / Legal Name: Instadrafts
Brand Name: InstaART

Business Address:
E-202, Indiranagar, Pathardi,
Nashik Road, Nashik – 422010,
Maharashtra, India

Email: gamak0022@gmail.com
Phone: +91 92261 62630
GSTIN: 27BSKPP7511G1ZI

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with InstaART, we may collect or process information including:

Contact Information

This may include:

Name
Email address
Mobile number
Billing address
Shipping address

Order Information

This may include:

Products ordered
Product size
Wall dimensions
Selected material
Customisation requirements
Order history
Order value
Shipping details
Returns, replacement, or complaint information

Payment Information

Payments may be processed by Shopify or other authorised payment providers.

Depending on the payment method used, information may include:

Payment method
Transaction reference
Payment confirmation
Billing information
Refund information

InstaART does not necessarily receive or store complete debit-card, credit-card, UPI, or banking credentials where these are processed directly by the payment provider.

Account Information

Where customer accounts are available, we may process information such as:

Username
Account details
Saved addresses
Preferences
Order history

Communications

We may retain information contained in communications with us through:

Email
Telephone
WhatsApp
Website forms
Customer-support requests
Complaints

Technical Information

Our website and service providers may automatically collect information including:

IP address
Browser type
Device type
Operating system
Website activity
Pages visited
Referral information
Cookie identifiers
Shopping-cart activity

3. CUSTOMER-UPLOADED PHOTOGRAPHS AND ARTWORK

InstaART allows customers to upload photographs, artwork, illustrations, logos, designs, or other files for personalised or customised products.

These files may contain personal information.

For example, a customer may upload:

Family photographs
Wedding photographs
Children's photographs
Portraits
Personal artwork
Logos
Custom illustrations
Photographs of a customer's home or wall

We treat customer-uploaded production files differently from ordinary marketing content.

How We Use Uploaded Images

Customer-uploaded photographs and artwork may be used to:

Prepare your customised mural
Check image quality
Resize an image
Adjust proportions
Crop the image
Create a design preview
Produce the mural
Resolve production issues
Provide customer support
Investigate a complaint, replacement, or quality issue

Uploading an image does not transfer ownership of that image to InstaART.

We do not claim copyright ownership merely because you upload a file for printing.

4. CUSTOMER PHOTOGRAPHS WILL NOT AUTOMATICALLY BE USED FOR ADVERTISING

Photographs and artwork uploaded solely for fulfilment of a customer order will not automatically be treated as marketing material.

We will not intentionally publish a customer's private photograph as:

A website product image
Social-media advertising
An Instagram post
A Facebook advertisement
Promotional material
A catalogue image

solely because the customer uploaded that photograph for mural production.

Where we wish to use an identifiable customer photograph or custom project for promotional purposes, we may seek appropriate permission where required.

Customer reviews or photographs voluntarily submitted specifically for publication or promotional use may be treated differently.

5. OWNERSHIP AND RIGHTS IN UPLOADED CONTENT

Customers retain their rights in photographs, artwork, and other content uploaded for their orders.

By uploading content, you provide InstaART with permission to use that content only to the extent reasonably necessary to:

Process your order
Prepare your design
Manufacture your product
Communicate with you
Provide customer support
Resolve disputes or claims
Comply with applicable legal obligations

You are responsible for ensuring that you have the necessary rights or permission to upload and reproduce the submitted content.

6. HOW WE USE PERSONAL INFORMATION

We may use personal information for purposes including:

Processing Orders

To:

Accept orders
Process payments
Produce products
Prepare custom artwork
Arrange delivery
Provide order updates
Handle replacements or refunds

Providing Customer Support

To:

Respond to enquiries
Resolve complaints
Answer product questions
Investigate delivery or manufacturing issues

Customising Products

To:

Process uploaded photographs
Prepare previews
Resize designs
Produce custom-size murals
Manufacture 3D relief products

Operating and Improving Our Website

To:

Understand how customers use our website
Improve navigation
Maintain shopping-cart functionality
Improve product recommendations
Identify technical problems

Security and Fraud Prevention

We may process information to:

Detect fraudulent transactions
Protect customer accounts
Prevent website misuse
Protect InstaART and its customers

Legal and Regulatory Requirements

We may process information where reasonably necessary to:

Maintain accounting and tax records
Respond to lawful government requests
Comply with applicable legislation
Defend or establish legal claims

7. MARKETING COMMUNICATIONS

Where permitted, InstaART may send information relating to:

New products
Offers
Discounts
New mural collections
Promotions
Relevant InstaART updates

Customers may unsubscribe from promotional email communications using the unsubscribe facility provided in those communications.

Opting out of marketing does not prevent us from sending essential communications relating to an existing order.

For example, you may still receive:

Order confirmation
Payment confirmation
Design approval requests
Shipping notifications
Delivery information
Replacement or refund communication

8. COOKIES AND SIMILAR TECHNOLOGIES

Our website and Shopify may use cookies and similar technologies.

Cookies may help us:

Remember shopping-cart items
Maintain customer sessions
Remember preferences
Analyse website usage
Improve website functionality
Prevent fraud
Measure advertising effectiveness

Some cookies may be provided by Shopify or other third-party service providers.

Your browser may allow you to manage or disable certain cookies.

Disabling cookies may affect some website functionality.

9. SHOPIFY

Our online store is powered by Shopify.

Shopify processes certain personal information relating to customers and website visitors in order to provide the e-commerce infrastructure used by InstaART.

Information you submit through our store may therefore be processed by Shopify.

Shopify may also process information according to its own privacy policies and legal obligations.

Customers may review Shopify's consumer privacy information through Shopify's official privacy resources.

10. PAYMENT SERVICE PROVIDERS

Payments may be processed using Shopify-supported or other authorised payment gateways.

Payment providers may independently collect and process information required to complete a transaction.

Their processing may be governed by their own privacy policies and legal obligations.

InstaART generally does not need to store complete payment-card credentials where the transaction is handled directly by an authorised payment provider.

11. SHIPPING AND LOGISTICS PROVIDERS

To deliver your order, we may share information with courier, freight, or logistics providers.

This may include:

Customer name
Delivery address
Mobile number
Order reference
Delivery instructions

We disclose only information reasonably necessary to fulfil and deliver the order.

12. OTHER SERVICE PROVIDERS

We may use third-party companies that assist us with functions including:

Website hosting
Shopify applications
Image uploading
Cloud storage
Customer support
Analytics
Email services
SMS services
WhatsApp communication
Payment processing
Shipping
Fraud prevention

These providers may process information as reasonably necessary to perform services for InstaART.

13. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary:

To Shopify
To payment providers
To courier or logistics providers
To technology providers
To cloud-storage providers
To customer-support providers
To professional advisers
Where you instruct or consent to disclosure
Where required by applicable law
To protect our legitimate legal rights
In connection with a lawful restructuring, merger, sale, or transfer of business

We do not sell customer-uploaded family photographs or custom artwork as standalone products or data.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where retention is required for legal, tax, accounting, fraud-prevention, dispute-resolution, or other legitimate purposes.

Different information may therefore have different retention periods.

Order and transaction records may need to be retained for statutory accounting or tax requirements.

Customer-uploaded artwork may be retained for a reasonable period where necessary for:

Order production
Reprinting
Replacement claims
Customer support
Dispute resolution

Where such files are no longer reasonably required, they may be deleted or anonymised according to our internal processes, subject to applicable legal obligations.

15. DATA SECURITY

We take reasonable administrative, organisational, and technical measures to protect personal information.

However, no website, internet transmission, cloud-storage service, or electronic system can be guaranteed to be completely secure.

Customers should therefore avoid submitting unnecessary sensitive information.

Customers are also responsible for protecting their account credentials where customer accounts are used.

16. CHILDREN'S INFORMATION

Our online store is intended primarily for adults capable of making purchases.

We do not knowingly seek personal information directly from children for independent commercial use.

A parent or guardian may nevertheless upload a family or children's photograph when purchasing a personalised mural.

Where such content is submitted, it will be processed for order fulfilment in accordance with this Privacy Policy.

A parent or lawful guardian may contact us regarding personal information relating to a child.

17. CUSTOMER RIGHTS

Depending on applicable law and circumstances, customers may have rights concerning their personal information.

These may include rights to:

Request access to certain personal information
Request correction of inaccurate information
Request deletion where legally applicable
Withdraw consent where processing depends on consent
Raise a grievance regarding personal-data processing

Certain requests may be subject to legal exceptions.

For example, we may be required to retain transaction information for statutory accounting or tax purposes even after a deletion request.

We may reasonably verify your identity before acting on a privacy request.

18. WITHDRAWAL OF CONSENT

Where processing is based on your consent, you may withdraw that consent using the contact information below, subject to applicable law.

Withdrawal will not necessarily affect processing already lawfully completed before withdrawal.

Where the information remains necessary to fulfil an existing order or comply with law, certain processing may continue as legally permitted.

19. CORRECTION OF INFORMATION

Customers should ensure that their information is accurate.

You may contact us if you need to correct information such as:

Name
Mobile number
Delivery address
Email address

Corrections to delivery information requested after dispatch may not always be possible.

20. DELETION REQUESTS

You may contact us to request deletion of eligible personal information.

Deletion requests may not apply to information that we are reasonably or legally required to retain for purposes including:

Tax
Accounting
Fraud prevention
Legal compliance
Dispute resolution
Existing contractual obligations

21. INTERNATIONAL PROCESSING

Shopify and some technology or cloud-service providers may process or store information in countries outside India.

Where such processing occurs, information will be handled subject to applicable legal requirements and the relevant provider's security and privacy arrangements.

22. THIRD-PARTY LINKS

The InstaART website may contain links to third-party websites or services.

Once you leave our website, the privacy practices of those third parties may apply.

We are not responsible for the privacy practices of independent websites or services that we do not control.

Customers should review the relevant third-party privacy policies before providing personal information.

23. SOCIAL MEDIA

InstaART may maintain accounts on third-party social-media platforms.

Information you voluntarily post publicly on those platforms may be visible to others.

Interactions with Instagram, Facebook, or other social networks may also be governed by those platforms' own privacy policies.

24. DATA BREACHES AND SECURITY INCIDENTS

Where we become aware of a personal-data security incident, we will take reasonable steps appropriate to the nature of the incident.

Where applicable law requires notification to affected individuals or relevant authorities, we will take appropriate steps to comply with those obligations.

25. PRIVACY COMPLAINTS AND GRIEVANCES

If you have a question, complaint, or concern about how InstaART handles your personal information, you may contact us.

Please provide enough information for us to identify and investigate your concern.

Business / Legal Name: Instadrafts
Brand: InstaART

Privacy / Grievance Email: gamak0022@gmail.com

Phone: +91 92261 62630

Address:
E-202, Indiranagar, Pathardi,
Nashik Road, Nashik – 422010,
Maharashtra, India

Privacy / Grievance Contact Person: [INSERT NAME]

We will make reasonable efforts to investigate and respond to legitimate privacy complaints in accordance with applicable legal requirements.

26. COMPLAINTS TO AUTHORITIES

Nothing in this Privacy Policy prevents an individual from exercising any right to approach an appropriate regulatory, judicial, or other competent authority where available under applicable law.