Refund policy

Returns, Refunds & Replacement Policy

At InstaArt, every mural is made specifically for your order. Our murals may be produced according to your selected design, dimensions, material, orientation, cropping, customization instructions, or uploaded image.

Because these products are custom-made and printed on demand, they cannot normally be resold once production has started. Therefore, custom murals are non-returnable and non-refundable, except in cases of damage, manufacturing defect, incorrect printing, or an error by InstaArt.

Custom & Made-to-Order Murals

We do not accept returns, exchanges, or refunds for:

Change of mind after production has started.
Incorrect wall measurements provided by the customer.
Incorrect size, material, design, orientation, or other option selected by the customer.
Customer-approved artwork, cropping, layout, design, or digital preview.
Low-resolution, blurred, compressed, or poor-quality images uploaded by the customer.
Minor colour differences between the image displayed on a phone, computer, tablet, or monitor and the final printed mural.
Differences caused by screen brightness, display settings, lighting conditions, wall colour, or surrounding décor.
Installation errors, incorrect wall preparation, incorrect adhesive, cutting, trimming, stretching, or mishandling.
Products that have already been installed, pasted, cut, altered, damaged, or used.

Customer-Uploaded Images

When uploading a photograph, artwork, illustration, logo, or other image, you are responsible for ensuring that:

You have the right or permission to use and reproduce the image.
The uploaded image is the correct image you want printed.
The measurements and customization instructions provided are accurate.
You review and approve any design preview or proof provided by InstaArt before production.

A digital preview is primarily intended to confirm design, placement, cropping, proportions, and customization.

Colours displayed digitally may vary slightly from the final printed mural.

Once the design is approved and production begins, changes, cancellations, returns, or refunds will normally not be possible.

Damaged, Defective or Incorrect Orders

Please inspect your order immediately after delivery.

The mural arrives damaged.
There is a manufacturing or printing defect.
You receive the wrong design.
The mural dimensions differ from the confirmed order because of an error by InstaArt.
The product is materially different from what was confirmed in your order due to our error.

Please email us at gamak0022@gmail.com and provide:

Your order number.
A clear description of the issue.
Clear photographs of the mural.
Photographs of the packaging.
An unboxing video, where reasonably available.

Please do not install, cut, paste, alter, or discard the mural before your claim has been reviewed.

Replacement or Reprint

Where we confirm that the product has a manufacturing defect, printing defect, transit damage, or another error attributable to InstaArt, we will normally offer a replacement or reprint of the affected mural at no additional product cost.

Where replacement or reprinting is not reasonably possible, we may provide an appropriate refund.

Claims will be evaluated based on the photographs, order information, approved design, production records, and other relevant information.

Colour Variation

We make reasonable efforts to represent colours accurately.

However, colours may appear different across phones, tablets, computers, monitors, and printed materials due to differences in:

Screen calibration.
Brightness.
Display technology.
Lighting.
Wall colour.
Surrounding environment.

Reasonable colour variation between the digital image and printed mural will not be treated as a manufacturing defect.

Where precise colour matching is important, we recommend ordering a sample where available.

Measurements

Customers are responsible for providing accurate wall dimensions unless measurement has specifically been carried out by an InstaArt-authorised representative.

Please verify your wall measurements carefully before placing your order.

We recommend allowing the installation margin specified on the relevant product page.

Murals cannot be returned or refunded because incorrect measurements were provided by the customer.

Installation

The mural should be installed according to the instructions provided and, where appropriate, by an experienced wallpaper or mural installer.

InstaArt is not responsible for problems caused by:

Improper wall preparation.
Moisture or damp walls.
Unsuitable wall surfaces.
Incorrect adhesive.
Incorrect installation.
Excessive stretching or handling.
Incorrect cutting or trimming.
Repositioning or removal after installation.

Any suspected manufacturing defect should be reported before installation wherever reasonably possible.

Cancellations

If you need to cancel your order, please contact us at gamak0022@gmail.com as soon as possible after placing the order.

If production has not started, we may be able to cancel the order.

Once artwork preparation, customization, printing, or production has begun, cancellation or refund may no longer be possible.

Where design approval is required, production may begin once the customer approves the final design or preview.

Sale and Promotional Orders

Custom-made products purchased during sales, promotions, or special offers remain subject to this policy.

They are non-returnable except in cases of eligible damage, defect, incorrect production, or another error attributable to InstaArt.

Refunds

Where a refund is approved, we will notify you after reviewing the claim.

Approved refunds will normally be issued to the original payment method.

The time taken for the refund to appear may depend on your bank, card issuer, payment provider, or payment gateway.

Shipping, installation, measurement, design, or other service charges may be non-refundable where those services have already been performed, except where required by applicable law.

Statutory Consumer Rights

Nothing in this policy is intended to exclude or restrict any rights available to customers under applicable consumer protection law.

Where applicable law provides mandatory remedies for defective, damaged, deficient, incorrectly supplied, or non-conforming goods or services, those rights will continue to apply.