Shipping policy

Shipping Policy

At InstaART, every product is carefully prepared, printed, finished, and quality-checked before dispatch.

Because some of our products are made to order or customised specifically for each customer, delivery timelines may vary depending on the type of product ordered.

Estimated Delivery Timelines

Ready Design Murals

For murals selected from our ready design collection:

Estimated delivery: within 15 days from order confirmation.

This includes production, quality checking, packing, and shipping.

Custom Size Murals

For murals requiring custom dimensions, resizing, artwork preparation, cropping, design adjustment, or customer approval:

Estimated delivery: within 35 days from final design and size approval.

Production will begin only after all required measurements, artwork, specifications, and approvals have been received from the customer.

3D Relief Murals / 3D Wall Art

3D relief murals and other specially manufactured wall-art products require additional production and finishing time.

Estimated delivery: within 35 days from order and design confirmation.

This timeline may include design preparation, manufacturing, finishing, curing where applicable, quality inspection, protective packaging, and shipping.

Order Confirmation

An order will be considered ready for production after we have received, where applicable:

  • Successful payment.

  • Correct delivery details.

  • Final wall dimensions.

  • Customer-uploaded images or artwork.

  • Customisation instructions.

  • Approval of the final design or digital preview.

For customised orders, the delivery timeline begins after all required details and approvals have been received.

Any delay in providing measurements, artwork, information, or approval may extend the delivery timeline.

Shipping and Dispatch

Once your order is ready, it will be securely packed and handed over to our shipping or logistics partner.

Where tracking information is available, it may be shared with you by email, SMS, WhatsApp, or through your order-status page.

Delivery timelines may vary depending on the destination and logistics availability.

Estimated Timelines Are Not Guaranteed

The delivery periods mentioned above are estimated timelines.

Although we make every reasonable effort to dispatch and deliver orders within these periods, delays may occasionally occur because of circumstances outside our reasonable control, including:

  • Courier or logistics delays.

  • Weather conditions.

  • Transport disruption.

  • Public holidays.

  • Local restrictions.

  • Natural disasters.

  • Remote delivery locations.

  • Incorrect or incomplete delivery addresses.

  • Production issues requiring additional quality checks.

  • Force majeure or other unforeseen circumstances.

Where we become aware of a significant delay, we will make reasonable efforts to inform the customer.

Custom Orders and Customer Approval

For custom murals, the customer is responsible for providing accurate:

  • Wall dimensions.

  • Measurement units.

  • Artwork or photographs.

  • Design requirements.

  • Delivery information.

Where InstaART sends a digital design or preview for approval, production may begin only after customer approval.

Changes requested after approval may require additional production time and may affect the expected delivery date.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout or communicated before the order is confirmed.

Certain large-size, heavy, customised, 3D relief, or special-handling products may attract additional logistics or packaging charges.

Where such additional charges apply, they will be communicated to the customer before dispatch or order confirmation, as applicable.

Large and Oversized Products

Certain murals, 3D relief artworks, or oversized products may require specialised transportation.

Delivery may be made through a surface transport, freight, or specialised logistics provider rather than a standard courier service.

Customers should ensure that:

  • the delivery location is accessible;

  • someone is available to receive the package; and

  • suitable arrangements are made for handling large or heavy packages.

Delivery Attempts

Our logistics partner may contact you by phone, SMS, or other communication methods before or during delivery.

If delivery cannot be completed because:

  • the recipient is unavailable;

  • the address is incorrect;

  • the customer cannot be contacted; or

  • delivery is refused,

additional delivery or return-to-origin charges may apply.

Damaged Packages

Please inspect the outer packaging when receiving your order.

If the package appears significantly damaged, torn, crushed, wet, or tampered with, please take photographs before opening it.

We strongly recommend recording an unboxing video for customised murals and 3D relief products.

Any damage, manufacturing defect, or incorrect item should be reported to us within 48 hours of delivery in accordance with our Returns, Refunds & Replacement Policy.

Please email:

gamak0022@gmail.com

Include your order number, photographs, and details of the issue.

Incorrect Delivery Address

Customers are responsible for providing complete and accurate shipping information.

InstaART will not be responsible for delays or failed deliveries resulting from an incorrect or incomplete address supplied by the customer.

If an address correction is requested after dispatch, additional courier charges may apply.

Split Shipments

Where an order contains multiple products with different production timelines, we may dispatch them separately.

For example, a ready-design mural and a custom 3D relief product may be shipped separately.

Where applicable, separate tracking details may be provided.

Installation

Shipping and delivery do not automatically include installation unless installation has been specifically included in your order or separately confirmed by InstaART.

Customers should check the applicable product page or order confirmation for installation details.

Contact Us

For shipping, delivery, tracking, or order-status questions, please contact:

InstaART

Email: gamak0022@gmail.com

Please include your order number when contacting us regarding an existing order.

Delivery Timeline Summary

Ready Design Murals: Up to 15 days
Custom Size Murals: Up to 35 days from final approval
3D Relief Murals / 3D Wall Art: Up to 35 days from final confirmation

Last updated: July 2026